Q&A's

 

Question 1

 

What is the turnaround time?

Our standard turnaround time is 24–48 hours. Each photo is carefully edited to ensure a polished and high-quality result. While we work efficiently, quality is always our top priority. If you need photos by a specific day or time, please let us know in advance and we will do our very best to accommodate your schedule.

Question 2

 

Are there any travel fees?

Travel within a 30-mile radius of Denton, TX is included at no additional cost. For locations beyond this range, a travel fee will apply for the additional distance. Exact travel fees are shown on our Services and Pricing page. Travel fees help cover the added time, fuel, and vehicle expenses associated with longer-distance travel and allow us to maintain reliable scheduling, consistent turnaround times, and high-quality service.

Question 3

 

How can I schedule a photoshoot?

Photoshoots may be scheduled via phone, text, email, or by using the booking page on our website. For booking inquiries or additional information, please contact 940.634.1942 or send an email to providence.re.media@gmail.com.

Question 4

 

How long does a photoshoot take?

Photoshoot times vary depending on the services selected, the number of photos requested, and any additional add-ons. Factors such as aerial photography, floor plans, or virtual services may extend the session time. Most standard photoshoots typically range from 45 minutes to 1 ½ hours.

Question 5

 

How are photos delivered?

Completed photos are delivered through a secure digital gallery, where clients can easily view, download, and share images. This format allows for convenient access to high-resolution files and simplifies sharing with MLS platforms, clients, and marketing channels.

Question 6

 

When is payment due?

Full payment is required prior to the photoshoot. This ensures your appointment is confirmed and allows us to provide timely and efficient service.

Question 7

 

What happens if I need to reschedule or cancel?

We understand that schedules can change. If you need to reschedule or cancel your photoshoot, please provide at least 6 hours’ notice. This allows us to adjust our schedule accordingly.


If a photoshoot is canceled with at least 6 hours’ notice, a full refund will be issued. Cancellations made within 6 hours of the scheduled appointment may not be eligible for a full refund, as time and resources have already been reserved; however, we are always happy to discuss individual circumstances when possible.

Question 8

 

What if weather conditions are not suitable on the day of my photoshoot?

Exterior and aerial photography services are weather-dependent. In the event of rain, high winds, unsafe conditions, or restricted airspace, we may recommend rescheduling exterior or aerial portions of the shoot. Weather-related reschedules are handled on a case-by-case basis, and we will communicate promptly to determine the best solution. If weather conditions prevent completion of certain services (such as aerial photography), adjustments or partial refunds will be issued as appropriate.